Legal / Contact & Support
Contact & Support
Do not publish yet. Stripe requires the published business name and address to match the Stripe account exactly. Every identity field below is a placeholder until incorporation, and each inbox must exist and be monitored before this page goes live.
Plain-English summary
One page with every way to reach us, who is legally behind PhsarOS, and how fast we answer. Separate inboxes for support, privacy, security and abuse — so nothing gets lost in a catch-all.
1.Who is behind PhsarOS
| Field | Value |
|---|---|
| Contracting entity | [PhsarOS legal entity — to be registered; must match Stripe exactly] |
| Registered address | [Registered address — placeholder] |
| Company number | [Number — placeholder] |
| Operating entity (Cambodia) | [Cambodian operating company, if registered — MoC number] |
This block discharges the seller-identity disclosure required by the Cambodian Law on Electronic Commerce (2019) and by Stripe's merchant disclosure requirements.
2.How to reach us
| Inbox | For | First response |
|---|---|---|
| support@[domain] | Product help, billing, refunds, cancellation | 2 business days |
| privacy@[domain] | Data requests — access, correction, deletion, export | Acknowledged in 5 days; resolved within 30 |
| security@[domain] | Vulnerability reports | 3 business days |
| abuse@[domain] | Acceptable-use reports, appeals | 5 business days |
Write in Khmer or English — both are fine. During the beta, support is by email only; there is no phone line yet, and we would rather say so than publish a number nobody answers.
3.Billing questions
Invoices live in Settings → Plan. The charge on your card statement will read [statement descriptor — set in Stripe, placeholder]. If a charge looks wrong, email support@ first — most issues resolve faster than a bank dispute. Refund rules are in the Refund & Cancellation Policy.
4.Legal notices
Formal legal notices should go to the registered address in §1, with a copy to support@[domain] marked “Legal notice”. Notices to you go to your account email — keep it current.